OUR TELEPHONE STUDIOS IN MUNICH AND BERLIN
 

Telephone Studio Berlin

Telephone Studio München



FACILITIES AND EQUIPMENT

• 60 CATI stations at both locations Munich and Berlin
• Work stations equipped with low radiation flat screens
• Internet connection for Web Administered Telephone
   Surveys (WATI)


SERVICE

• Carrying out of studies, also those with only
   small sample sizes
• Paper and pencil possible
• Carrying out of studies with challenging or demanding groups
   - B2B
   - Pharma
   - Special interest target groups
• Organisation and carrying out of both national as well as    international studies
• CATI programming
• Plausibility tests and data validation
• Coding of open-ended questions
• Supply of the data in all common formats
   (e.g. SPSS, Excel, ASCII)


QUALITY ASSURANCE

• Permanent supervisor monitoring
• Customer auditing and digital recording
• Central sample management incl. deadline monitoring
• Careful selection of the interviewers with respect to
  communication and social competence
• Qualification, partly certification of the interviewers
   (modular training system)
• Ongoing training
• Management of special interviewing staff
  - B2C
  - B2B
  - Pharma
  - Multilingual interviewers
• Multistage recruiting process
  - Open recruiting by the contact manager
  - Re-screening by the project manager